Frequently Asked Questions
Everything you need to know about shopping with Moores Homemakers.
What are your delivery options for large furniture items?
We offer specialized white-glove delivery for large furniture pieces. Our team will bring the item into your room of choice, assemble it if necessary, and remove all packaging materials.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days for in-stock items. Custom orders or larger furniture pieces may take 2-4 weeks depending on the manufacturer and your location.
What is your return policy for home decor?
We offer a 30-day return window for most home decor items in their original condition. Please note that custom-made furniture and final sale items are non-refundable.
Do you offer fabric samples for upholstered furniture?
Yes, we understand the importance of color and texture. You can request up to five fabric swatches free of charge to help you make the perfect choice for your home.
Is my payment information secure?
Absolutely. We use industry-standard SSL encryption and secure payment gateways to ensure that your personal and financial information is fully protected during every transaction.
How can I track the status of my shipment?
Once your order is dispatched, you will receive an email with a tracking number and a link to the carrier's website so you can monitor your delivery in real-time.